EMT Practice Test

1. Question Content...

---

Question1: Which features make repetitive actions in the Service Console quicker and easier for agents?
Select 3

Question2: A custom object was created at Universal Containers to store information employees will need for their annual reviews. Only the employee should be able to access their records. The administrator has set Organization-Wide Defaults to private for the object. These records are accessible by the employee's manager.
What additional step should be taken to remove the manager's access to these records?

Question3: Which Objects in Salesforce does Data.com allow you to cleanse? (Select 3)

Question4: An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

Question5: Why users are not able to see "Find Duplicate" button in Lead ?

Question6: Users report that the Industry picklist field is no longer visible on account records.
Which tool can an administrator use to troubleshoot this issue?

Question7: Universal Containers has a requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records. What else should the administrator do to meet this requirement?

Question8: Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.
How should an administrator relate Feedback__c to Account?

Question9: What should be done to ensure that sales users cannot access cases owned by marketing users? - TROVARE LE RISPOSTE

Question10: Which two statements are true about the creation of entitlement processes? (Choose two.)

Question11: Suggest a feature that SFB Industries can enable to increase call deflection.

Question12: What are the types of Pricebook ? Choose 2

Question13: SFB Industries would like to see Opportunity Cases & Account information on one report. How can this be achieved inside of Salesforce?

Question14: When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production?
Choose 2 answers

Question15: A sales manager cannot view contact owned by a salesperson. The sales person is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

Question16: Your boss wants you to make a report that shows sales growth year over year, which logical command should you use?

Question17: A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.

Question18: Which two should an administrator consider when setting up Salesforce CRM Content ?Choose
2 answers.

Question19: Which features are available only in Collaborative forecast ? Choose 2

Question20: An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken lo merge these accounts using the Salesforce merge feature?

Question21: What are two capabilities of Enterprise Territory Management? (Choose two.)

Question22: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

Question23: What determines whether a user can submit a record for approval?

Question24: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

Question25: How should a Workflow issue be properly monitored and Debugged?

Question26: Universal Container has an app exchange application they are planning to uninstall. What tools can be used to archive data before uninstalling the application? Choose 2 answers

Question27: Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request?
Choose 2 answers

Question28: A change set that has already been submitted for deployment is missing a component.
What can you do in order to correct the issue? * (1 Point)

Question29: an administrator has been asked to set up two custom objects named issues and tickets. multiple tickets can be associated with each issue, and each issue may be associated with multiple tickets.
how should the administrator set up the relationship between issues and tickets?

Question30: An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?

Question31: After delegated administration is granted for a custom object, what action can the delegated administrator complete? Choose 2 answers

Question32: What is the correct order of steps to follow when working with inbound change sets?

Question33: Users are complaining that their Account Page layout has been changed suddenly changed. Certain fields are missing and others been rearranged. Which tool can be used to identify which administrator made the changes?

Question34: Users report that the Industry picklist field is no longer visible on account records. What tool can an administrator use to troubleshoot this issue?

Question35: Customer wants to make sure that he is given a summary report on 4 regions weekly. How to achieve this ?

Question36: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
Which two reasons could be the cause? (Choose two.)

Question37: The recruiting manager at universal containers has requested a new picklist value in the type field on the position object by the end of the week.
If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in salesforce?

Question38: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity.
How can automation be used to help meet this requirement?

Question39: When will account assignment rules automatically assign an opportunity to a territory

Question40: Developers at universal containers have created new custom objects and fields in a sandbox. Records have also been created for these new objects.
what should an administrator do to move these objects, fields and records to a production environment?

Question41: Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?

Question42: Which permission do you need to manage entitlements? Choose 2

Question43: Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?

Question44: What would you check to see whether a workflow failed?

Question45: What statement is true regarding Salesforce Communities members? Choose 2 answers

Question46: What should an administrator consider when moving approval processes using a change set?

Question47: Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers. * (1 Point)

Question48: How to create a report showing Company growth Year after Year. What function to use ?

Question49: An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region.
Once the junction object is created, what are the next two steps the administrator should take?
Choose 2 answers

Question50: How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

Question51: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

Question52: What can a system administrator do to simplify searching in Knowledge for users? Choose 3

Question53: An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet the request? (Choose two.)

Question54: "Object" data needs to be pulled up monthly from an org and stored else where. What can be done to perform this? Choose 2

Question55: An administrator notices that there are two account records in the system with the same name.
A contact record with the same name is associated with each account. Using the salesforce Merge Feature, what steps steps should be taken to merge these accounts ?

Question56: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. Which two reasons could be the cause?Choose 2 Answers

Question57: An admin create a custom field on the sandbox, How can an admin deploy it to Production including the settings of the field level Security.

Question58: Universal Container (UC) is considering using Communities. Each partner is associated with a product and will need a separate community?
Some partners will need to access to more than one community.
What are two consideration an administrator should be aware of?
Choose 2 answers

Question59: The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom object. Because of the effect these updates will have on some programmatic customizations, they need to happen in a very specific order.
How should the administrator configure the field updates to ensure the proper order.

Question60: What can an administrator do to enable customer-submitted service requests? Choose two answers.* (1 Point)

Question61: North Trail Outfitters want to automate the assignment of territories to opportunities.
Which two features are needed to meet this requirement.

Question62: Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split the deployment into two distinct change sets. Change set 1 has new custom objects and fields. Change set 2 has updated profiles and automation.
What should the administrator consider before deploying the change sets?

Question63: An administrator wants to allow users who are creating leads to have access to the find duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

Question64: When using Collaborative Forecasts, what information can a sales representative access from the Forecasts tab? Choose 2 answers

Question65: Which three statements are correct about change sets? (Choose three.)

Question66: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose
2 answers

Question67: Some users across the business in various departments need the ability to export reports. Which feature will best grant access to these users?

Question68: Which Statement is true about the creation of entitlement processes? Choose 2 answers

Question69: User is not the Owner of record and he has given READ/WRITE permission using Manual Sharing. However his profile only has READ permission. What will be actual permission for that record of that user.

Question70: What password option is available for the administrator to set on content deliveries? Choose 3

Question71: Universal Container's support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?

Question72: UC has engaged a developer to create a custom Apex Rest service that is used by external systems to manipulate data in salesforce.
which two methods can the administrator use to grant permission to use the Apex Rest service to the users of the external systems? choose 2 answers

Question73: What can you do with Chat in Live Agent ? Choose 3

Question74: Cloud Kicks would like to establish a backup administrator who can assign but not modify user permission How should this be accomplished?

Question75: JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?

Question76: The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?

Question77: If an administrator uses the data loader to transfer ownership of account records, which two results can be expected?Choose 2 Answers.

Question78: An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs. What is the impact of this change?

Question79: Universal Container has NA, LATAM, EMEA and APAC regions. What is needed to resolve the issue on pricebook?

Question80: We need to create a report on Accounts that will exclude that has related contacts , Opportunity and activities for cleaning purpose.

Question81: When the delete permission is selected in a muting permission set, which other permission is automatically muted?

Question82: The recruiting manager at Universal Containers has requested a new picklist value in the Type field on the Position object by the end of the week. If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?

Question83: Cloud Kicks wants to understand the implications ot archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers.

Question84: What should an administrator consider when setting up and maintaining Salesforce Knowledge? Select 3

Question85: The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should and administrator take to meet the requirements?

Question86: Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

Question87: Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the opportunity is in the Proposal stage a week before the close date, they want an email sent to the opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be notified immediately.
How should these requirements be met without using code?

Question88: What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3

Question89: A sales representative changed the ownership of an account that they owned. What impact will this have on sharing?

Question90: While reviewing the quarterly forecast, a manager notices the newest team member is missing in the forecast- After looking at a few the manager can see where the sales representative has closed six opportunities this month and has three additional opportunities m progress.
Where should the administrator start troubleshooting?

Question91: An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?

Question92: Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.
How should this be achieved?

Question93: What needs to be done before converting lookup to Master detail relationship

Question94: Which three statements are correct about change sets?
Choose 3

Question95: What are the similarities of customizable and collaborative forecasting? Choose2

Question96: The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PII).
Which feature should an administrator recommend to help limit what data is exported?

Question97: Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers? (Choose three.)

Question98: Cloud kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers

Question99: How to write validation rule where the condition is Amount is greater than or equal 500 and custom field should not be blank. Choose 3

Question100: Which of the following features is NOT unique to Salesforce Knowledge? * (1 Point)

Question101: Admin wants to delete approval process that is no longer used by management. What makes admin not to complete this request. Choose 2

Question102: Admin wants to make exact copy of production metadata in developer sandbox.

Question103: In Lightning, an opportunity pipeline report listing opportunities by sales representative shows multiple opportunities written for the same account. The Sales Manager would like to know how many individual accounts each representative has written business for.
How should the report be modified to include the number of individual accounts represented by a representative?

Question104: What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab? Select 4

Question105: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a billing State/Province based upon the Billing Postal Code for that account. Which two solutions can meet this requirement?
Choose 2 answers.

Question106: An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. How can this be accomplished? Choose 2 Answers

Question107: Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

Question108: A sales manager cannot view a contactowned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

Question109: The VP of sales at Universal Containers has reported that users are changing the stage of opportunity records that they do not own. The VP wants only the owner of an opportunity to be able to change the stage of an opportunity-wide Default are set to pubic read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?

Question110: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

Question111: Who can collaborate about your business with Salesforce Communities? Select 3

Question112: System admin - wants to make sure that when an opportunity is closed - nobody can modify it.

Question113: The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

Question114: The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

Question115: Multiple developers work in the AW Computing developer sandbox for testing and merging code. A developer is reporting that one of the Lightning web Components is no longer visible in the user interface.
What can the administrator use to troubleshoot?

Question116: A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

Question117: The wrong choices on the list should be improved.
A lead needs to be assigned automatically to a Sales Rep if there has been no action on the account after 10 days. And the Deal status should be set to "Stalled" after it has been approved by a Manager. Which automation processes can a system administrator use?

Question118: Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

Question119: What is true about Salesforce Communities? Choose 2

Question120: What privileges can be given to a delegated administrator? Choose three answers.

Question121: Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose two answers.

Question122: Service Entitlements in Service Cloud help you to: Select 3

Question123: Universal Containers like to track Application Bugs within Salesforce. The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

Question124: which two features of Enterprise Territory Management are available in the Salesforce1 mobile app? choose 2 answers

Question125: An Admin needs to create a validation rule when Amount is greater than or equal to $50000 and the custom field should not be blank. Custom field is a picklist. Choose 2

Question126: What tool can be used to deploy sandbox to 2 different Orgs ?

Question127: An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs. What is the impact of the change?

Question128: With customizable forecasting you can forecast any of the following data (3)

Question129: A field's label was changed in the sandbox. What should be done that the production's field label will also be changed? Choose 2

Question130: System admin wants to give "view all data" to users who have different profiles and differents roles ? how can he do this?

Question131: The VP of Marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting solution can an administrator set up to assist with this?

Question132: The wrong choices on the list should be improved.
A lead needs to be assigned automatically to a Sales Rep if there has been no action on the account after 10 days. And the Deal status should be set to "Stalled" after it has been approved by a Manager. Which automation processes can a system administrator use?

Question133: Which of the following are current limitations of Salesforce Knowledge? (@Winter 18) Select 3

Question134: The sales operations team at Universal Containers wants to ensure that when an opportunity is won the custom shipment date field is populated.
How should the administrator configure salesforce to meet this requirement?

Question135: A user changes roles from an EMEA sales representative to a US sales representative. How will this impact the ownership-based sharing rules for the user's records?

Question136: What Should be filter criteria to get all records having billing statement blank?

Question137: Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

Question138: Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.

Question139: AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7

Question140: Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount m the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the MR profile. For all other users viewing the user record, the Salary field should display the word "Confidential* as text in the field.
What should the administrator to fulfill this requirement?

Question141: The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? Choose 2

Question142: When can a user become an owner of a record without being a record creator? Choose 2 answers.* (1 Point)

Question143: Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue?

Question144: The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?

Question145: AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to create or modify permission sets.
Which feature should be employed to accomplish this request?

Question146: A user changes roles from an EMEA sales representative to a US sales representative.
How will this impact the ownership-based sharing rules for the user's records?

Question147: How could you show a report of Accounts that do not have any Opportunity associated with them?

Question148: You have created a workflow to send email. However customer is complaining that they didn't received any alert. Workflow is running. How you will troubleshoot ? Choose 2

Question149: What permission will you give a user without editing the profile itself?

Question150: Which is the most efficient way to protect a Social Security Number that must be stored on a customer's Contact record?
Select one:

Question151: What is NOT a feature of Custom Report Types?

Question152: Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the Administrator will create a JobApplication junction object between the Applicant and Position objects. Why will this action meet the requirement?

Question153: An administrator has been asked to create a report showing all newly created chatter groups by a custom designation divided by the four departments that maintain chatter groups- partners, corporate, practices and solutions.
How can an administrator meet this reporting requirement?

Question154: Which three password options are available for the administrator to set on content deliveries? (Choose three.)

Question155: A user has asked the Administrator at SFB Industries if they should have access to the salary field on the user object they should not. The Administrator has checked their profile and they do not have access to this field on field level security. Where else should they check?

Question156: Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers

Question157: How you can make sure that field on record is unique.

Question158: Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings.
What should the administrator recommend?

Question159: U.C wants to archive cases that have been closed for two or more years. the cases need to be revoved from salesforce and be available to be loaded into loaded into the company's data warehouse.
how can the administrator automate this process? choose 2

Question160: Universal Containers purchased Field Service Lightning Licenses in Production and wants to make these license available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

Question161: An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken lo merge these accounts using the Salesforce merge feature?

Question162: Universal containers set Job applicants to have the Position that they have applied for as a required field. Also, Position can have multiple Job applicants. If the Position is to be deleted, all Job applicants that are related to it should not be deleted. What type of relationship do Job applicants have with Position?

Question163: The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.
What tool should the administrator use?

Question164: Universal containers uses a private sharing model for accounts. A user who owns an account record needs to temporarly grant delete access to this records associated contacts to another user. how can this be accomplished?

Question165: All enabled on Accounts and assign to the new users45. SFB Industries are looking to set up Entitlements in Salesforce. What is the first thing you must do in Salesforce when setting this up?

Question166: How can administrator ensure article managers use specified values for custom article fields?

Question167: Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

Question168: James, a recruiting manager, needs a picklistfield implemented on the Position object by the end of the week. Matt, the system administrator, is too busy to fulfill the requirement.
What should Matt do to prevent this from happening again?* (1 Point)

Question169: Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.
Which two sandboxes should be used in this instance?
Choose 2 answers

Question170: What are three characteristics of Dynamic Dashboards? (Select 3)

Question171: Which deployment tool can be used to delete metadata from an organization? (choose 2 answers)

Question172: Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a large deal is won.
The VP is reporting that these emails are not being delivered. Which two tools should be used to determine the problem?

Question173: Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?

Question174: What things should be specified by the admin to deploy changes from Sandbox to Production org using Force.com IDE? Choose 3

Question175: You have donwnloaded an App from AppExchange and you want to make changes in that App. What should be type of Package?

Question176: If your support process is not based on individual service contracts which steps should you perform when settling up entitlements?

Question177: An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement?
Choose 2 answers

Question178: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet the requirement? (Choose two.)

Question179: Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

Question180: When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted?
Choose 3 answers.

Question181: A sales manager cannot vim a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

Question182: If a system administrator has unchecked the "Enable Content Pack Creation" setting, what can users do with content packs?

Question183: What are two considerations an administrator should consider when setting up quotes?
Choose 2 answers

Question184: Which two statements are true about the creation of entitlement processes? (Choose two.)

Question185: Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers.

Question186: Your organization-wide defaults for access rights to Price Books are set to Use, but only Sales Reps should have access to Price Books, What should be your first step? * (1 Point)

Question187: A Sales manager must be informed if an opportunity reaches 500,000$ mark. So that manager can check if they can approve it or not ? Provided that once who is asking for approvals are chatter users. Choose 2

Question188: Universal Containers wants to convert a lookup relationship to a master detail relationship.
What action should the administrator take prior to converting the relationship?

Question189: When a lead comes in from APAC it needs to be assigned to an external partner if the manager approves. Also external partner needs to be notified that lead has been assigned to him.
Assignment rule, workflow rule

Question190: User reports that workflow is not functioning as expected. What tool can be used to check this issue.

Question191: Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. * (1 Point)

Question192: What will happen when you use dataloader to transfer a record to a new owner? Choose 2

Question193: When using Collaborative Forecasts, which two types of data can a sales representative access from the Forecasts tab?
Choose 2

Question194: Universal Containers categorizes its accounts with one of two status values - Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is won. Which two actions should the administrator take to accomplish this?
Choose 2 answers

Question195: How can the administrator ensure article managers use specified values for custom article fields?

Question196: A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Question197: Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?

Question198: Universal Container created data categories: AMER, AFRICA, LATAM, and ASIA. System administrator should assign some of the data categories to a Sales representative. How can the system administrator do it?
Choose 2

Question199: Sales Rep Phil Smith has an opportunity for 55,000 in the Commit stage. Which aggregates on Phil'sforecast willinclude this amount? Choose three answers.* (1 Point)

Question200: If an administrator uses the data loader to transfer ownership of account records, what will be the result?
Choose 2 answers

Question201: Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts.
The Supply Items records should only be visible by users that own the Account records. What sharing setting provides the correct visibility?

Question202: Select an option below that you would use to limit the number of records and assist with data consistency.

Question203: a sales manager wants to edit the opportunities owned by the sales team.
the manager does not have edit access to opportunity object.
What is a recommended solution?

Question204: Which Visual Workflows element would you add to a flow to create a new opportunity record?

Question205: Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

Question206: What is an Article Type?

Question207: How to make sure that sandbox has the latest or updated version?

Question208: The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

Question209: An administrator must select milestones from an existing list of available milestones.

Question210: what type of data can be migrated between environments using change sets? choose 2

Question211: Universal Containers would like to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.Which approach can be taken to meet this requirement?

Question212: Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?

Question213: A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate #m*e the sates rep is on vacation.
How could the administrator enable the sales rep to give record access to a colleague?

Question214: Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.
How should this be achieved?

Question215: A user reports that a field can no longer be seen in a given page layout. What can a system administrator use in order to troubleshoot this? * (1 Point)

Question216: What are three capabilities of Collaborative Forecasting? (Choose three.)

Question217: SFB Industries is currently granting access to a number of users around the business to various reports and folders in Salesforce. They are currently granting access based on the specific users. Which feature in Salesforce can be used to make this more efficient?

Question218: How many versions of any given flow, created with Visual Workflow, can be active at one time? * (1 Point)

Question219: A Us sales manager and 4 US Sales Users with different profile wants to view a specific account which is based in APAC. As an Administrator, how can you resolve this issue?

Question220: The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?

Question221: Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories?
Choose 3

Question222: An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What actions should be taken prior to converting the relationship?

Question223: What happen when using changesets ( choose 2)

Question224: Noah wants a report that shows how many cases and closures for all of his subordinates at 6PM each day. How can you configure this?

Question225: Universal Containers is using approval process with email notifications to streamline administrator process, A new approval process has been written that allow for delegated approvers. In testing, resulting show the primary approver is receiving the email notification but the delegated approver is NOT.
Which two steps should an administrator take to troubleshoot?

Question226: An Administrator is preparing to deploy change set into the production environment. Until the deployment is complete, only user with System Administrator profile should be allowed to access data in the production system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can administrator meet this requirement?

Question227: Which value rolls up for both customizable and collaborative forecasting? * (1 Point)

Question228: Which two should an administrator consider when setting up Salesforce CRM Content ? Choose 2 answers.

Question229: Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

Question230: Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

Question231: V identify features from the list below that are included in Live Agent. (Select 3)

Question232: Which deployment tool can be used to deploy metadata from a developer
edition organization to another organization? choose 2

Question233: The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with that account. The manager wants to use this field as part of an email marketing segmentation strategy. How can this requirement be met?

Question234: An administrator at Cloud Kicks has created a new custom Shoe object in the sandbox with two custom fields called Laces and Finish. The administrator is now preparing to deploy the entire custom object from the sandbox to the production instance.
What should the administrator do to ensure the custom object is property deployed to production?

Question235: Which two values rolls up the hierarchy to the manager for and Collaborative Forecasts? Choose
2 answers.

Question236: SFB Industries are on boarding a large amount of users
onto their Salesforce Org over the coming months. They would like their Sales Managers to set up new users and edit them when appropriate to take the pressure off the Administrators. How can you best enable them to do this?

Question237: Universal Containers support team needs to track service level agreements for customers.
Today, they manually look up contacts by name when a customer calls. How can the administrator automate this process?

Question238: Ursa Major Solar is using Experience Cloud for its customer community and wants to implement chatbots on its site that answer basic and also transfer customers to the right agents by topic and availability when more help is needed.
Which two features should the administrator configure to meet this request?
Choose 2 answers

Question239: Assuming that the training sandbox will contain approximately 500MB of production data and be refreshed after daily training sessions, which type of sandbox can be used to train users on new functionality that has recently been deployed to production? * (1 Point)

Question240: To create a large number of Salesforce user accounts from a CSV import file, you can use ________ to perform the import.
Select one:

Question241: The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
Which two of object relationship should help accomplish this?

Question242: A system admin found that there are accounts with the same name that are associated with contacts of the same name, too. What would be the sequence in merging these contacts into just one account?

Question243: An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE. What information must be supplied to the IDE during this process? Choose 3 answers

Question244: Which of the following is NOT true about article types in Salesforce Knowledge? * (1 Point)

Question245: What is true about Territory Management? (Choose 2)

Question246: An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What actions should be taken prior to converting the relationship?
Discuss

Question247: An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Question248: Admin uploaded a Changeset but realized that dependent component is missing.

Question249: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. What could be the cause of this? Choose 2 answers

Question250: An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)

Question251: List the different prices that are available for a product. Choose three answers. * (1 Point)

Question252: A custom object called Deliveries is created with a Master-detail relationship to Opportunities.
Which report type is created?

Question253: How can you make sure that a field will be visible on 2 profiles only?

Question254: Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

Question255: A custom field can be Viewed by profile Sales Manager, VP of Sales and System Administrator. However this field should only be edited by VP of sales and System Administrator profile. How to Setup.

Question256: How can an admin ensure that cases will be handled in multiple channels? Choose 2

Question257: Universal Containers suspects a used is logging in as other users and editing Account records without their approval.
Where would an administrator go to verify who is logging in as other users?

Question258: In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book?

Question259: A sales manager would like access to the following information:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
How can the administrator meet these requirements?

Question260: Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce?
Choose 2 answers

Question261: An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What action should be taken prior to converting the relationship?

Question262: what should an administrator do before case feeds can be enabled? choose 2

Question263: A user at SFB Industries has reported that a Quote cannot sync with their Opportunity. What could this issue be a result of? (Select 2)

Question264: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
Which type of relationship can be used to accomplish this?

Question265: Users report they are getting an Apex trigger error when they try to save a specific Account record.
How could an administrator collect more information about the processing for that record?

Question266: Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?

Question267: What tool would you use if you wanted to create a report that would compare results over time based on specific criteria?

Question268: Territory Management can set access to which objects?

Question269: Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too?
Choose 2 answers

Question270: Universal containers is using a web-to-lead from to collect contact information on people interested in its product andwants to ensure that these leads are contacted in a timely manner. The following actions are required:
send the lead an email with appropriate product information, depending
on which product was selected on the web-to-lead form
Assign the appropriatesalesperson to be the lead owner, depending on
the product selected
create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?

Question271: When an administrator enables customizable prebuilt entitlements, which three options are automatically created?
Choose 3 answers

Question272: A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

Question273: Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers.

Question274: Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

Question275: Which feature license is required to use Content? * (1 Point)

Question276: When an opportunity with at least one opportunity product close wins, Universal Containers requires that an Invoice__c record be created with Invoice_Line_Item__c records for each Product on the Opportunity.
How should an administrator implement this request?

Question277: What can a system administrator do to simplify searching in Knowledge for users? Choose three answers. * (1 Point)

Question278: Which of the following is a typical user of Salesforce Knowledge?

Question279: Leads come to universal containers from various sources and need to be assigned to the correct sales team.
When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
At the minimum, which combination of automation tools will be needed to meet these requirements?

Question280: Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every IT Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question281: A customer object was created at Universal Containers to store information employees will need for their annual reviews. Only the employees should be able to access their records. The administrator has set Organization-Wide Defaults (OWD) to private for the object. These records are accessible by the employee's manager.
What additional step should the administrator take to remove the manager access to these records?

Question282: Cloud Kicks (CK) has a sneaker of the month product that is sold as an annual subscription at the price of $1, What type of product scheduling should the CK administrator set up to accurately capture that information?

Question283: Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

Question284: The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?

Question285: Things to considered enabling Territory Management , Choose 2

Question286: Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:
Amount (Currency) us populated.
The Ready to Close (Checkbox) must also be true.
Which validation rule error condition should the administrator configure to meet these requirements?
A)

B)

C)

D)

Question287: VP for Marketing needs to edit the Pick List values of custom Object. He needs to constantly modify the page layout. What so you need to do address the issue?

Question288: The sales manager at Universal Containers wants to see all opportunities that do not have any activities.
Which report type could be used to meet this requirement? Choose two answers. * (1 Point)

Question289: Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?

Question290: James, a recruiting manager needs a picklist field implemented on the Position object done by the end of the week. Matt, the system administrator was too busy to fulfill the requirement.
What should Matt do, to prevent this from happening again?

Question291: What tool would you use to automate a process so a parent case is closed, the child case automatically closes?

Question292: Universal Container wants to relate multiple projects to opportunities to track change orders when new order items added to the project. All Opportunity team members should have access to the opportunity, but only opportunity owners should have access to the change orders. What relationship type should be used to meet these requirements?

Question293: Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain fields are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?

Question294: Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

Question295: A sales manager wants to edit the opportunities owned by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution? * (1 Point)

Question296: Universal containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all associations between the applicant and the position(s) that he or she has applied for are deleted.
How can this be accomplished?

Question297: A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

Question298: At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account.
What is the reason only one user can see the account record?

Question299: What object permission should the administrator provide for users to find duplicates under the lead object?

Question300: Capability of Collaborative Forecast and Customizable Forecast Choose 2

Question301: How do you create an Exception Report?

Question302: Sales manager wants to edit opportunity but is unable to do because he dont have Edit permission for Opportunity Object. so what does he needs to do to troubleshoot this ?

Question303: Sales leaders at Ursa Major Solar would like to be able to calculate forecasts based on megawatts.
How can the administrator create forecast types based on a megawatts measurement?

Question304: If using the Salesforce Data Loader, you need to use your username, password and:
Select one:

Question305: Which two deployment tools should be used to delete metadata from an organization?
Choose 2 answers.

Question306: What sums up to the Manager on both the Collaborative and Customizable Forecasting?

Question307: Which two types of metadata should be migrated between environments using change sets? (Choose two.)

Question308: The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?

Question309: Order status field value is not populating from an external processing system during a transaction. How to troubleshoot ?

Question310: Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose
2 answers

Question311: A job applicant object needs to be associated to Position object. Company wants that when a Position is deleted, all applicants should also be deleted. What type of relationship would this be?

Question312: What should a system administrator consider before using territory management? Choose three answers. * (1 Point)